Welcome to AwaasGarh.in. This Refund & Replacement Policy explains the rules regarding payments, refunds, replacement property options, and service-related requests. By purchasing or using any paid service offered by AwaasGarh, you agree to this policy.
AwaasGarh provides rental property information, rental matching assistance, and related services. Service fees are charged for: • Information access • Property matching efforts • Data collection and management • Administrative support • Customer assistance • Platform operations AwaasGarh does not charge users for securing or guaranteeing a rental property.
Service fees may vary from time to time. Examples may include: • ₹500 Service Package • ₹1000 Service Package The applicable fee shall be communicated before payment.
All payments made to AwaasGarh are non-refundable. Where applicable, replacement property options may be provided instead of refunds, subject to eligibility, availability, and the conditions set forth in this policy. The availability of replacement options shall not create any entitlement to a refund. Once payment has been successfully completed, users shall not be entitled to a refund merely because: • They changed their mind. • They no longer require rental accommodation. • They found accommodation elsewhere. • A property owner did not respond. • A property became unavailable. • They did not like available options. • A landlord declined the tenancy. • A rental agreement was not finalized. Users acknowledge that payment is made for access to information, matching services, and administrative efforts rather than a guaranteed rental outcome.
In certain situations, AwaasGarh may provide replacement property options instead of refunds. Replacement property options may be considered only for eligible service packages priced at ₹1000 or above. Service packages priced below ₹1000 shall not be eligible for replacement property options. Examples may include: • Property already rented out. • Property unavailable. • Incorrect property information. • Owner unreachable after reasonable attempts. • Duplicate property information. Replacement options are subject to: • Availability • Area preference • Budget preference • Property type • Market conditions AwaasGarh does not guarantee replacement availability.
Replacement property options may be limited based on: • Inventory availability • Location demand • Budget constraints • User preferences The number and type of replacement options shall remain at the sole discretion of AwaasGarh.
Paid services are non-transferable. A purchased service cannot be transferred, assigned, sold, or shared with another person.
AwaasGarh reserves the right to reject refunds, replacements, or service requests where: • False information is provided. • Fraudulent activity is suspected. • Abuse of the platform is detected. • Multiple accounts are used improperly.
Users must submit replacement requests within three (3) calendar days from the date on which the property information was shared. Replacement requests submitted after the three-day period shall not be accepted.
All paid services are valid for a period of fifteen (15) calendar days from the date of purchase. After expiry of the service validity period, no further support, replacement requests, assistance, or service obligations shall be applicable.
AwaasGarh reserves the right to reject refunds, replacements, or service requests where: • False information is provided. • Fraudulent activity is suspected. • Abuse of the platform is detected. • Multiple accounts are used improperly.
Users are encouraged to contact AwaasGarh directly before initiating any payment dispute or chargeback. We will make reasonable efforts to address concerns where appropriate.
In rare and exceptional circumstances, AwaasGarh may choose to provide a refund, replacement, credit, or alternative solution. Such decisions shall be entirely at the sole discretion of AwaasGarh and shall not create any obligation for future cases.
Users are encouraged to contact AwaasGarh directly before initiating any payment dispute or chargeback. We will make reasonable efforts to address concerns where appropriate.
For questions regarding this policy, please contact: AwaasGarh Phone: 7400600036, 9827927350 Website: www.awaasgarh.in Email: info@awaasgarh.in Bilaspur, Chhattisgarh, India
Users are encouraged to contact AwaasGarh directly before initiating any payment dispute or chargeback. We will make reasonable efforts to address concerns where appropriate.